Testimonials
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"As an entrepreneur, I truly appreciate Ken's attentive listening, insightful guidance, and ability to help me gain clarity on important matters. His coaching conversations always lead me to new ideas and perspectives, making previously challenging issues feel solvable and straightforward."
S. Luke – Real Estate and Tenant Relocation Services, Executive Performance Coaching
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"Ken helped me gain a renewed perspective on myself and a willingness to try new things. He also helped me gain the confidence to find the resources to pursue my creative goals. I appreciate his sense of humor, openness, and non-judgmental attitude."
Georgia O., Cultural Services, One-on-One Personal Growth Coaching
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"Warm, relatable and empathetic, I'm in good hands with "Coach Ken." He's respectful, yet unafraid to steer me through challenges and blocks. His sessions refocus me on priorities and always provide actionable insights. Highly recommend!"
Andrea F., Film and Television, One-on-One Personal Growth & Exec. Performance Coaching
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"Ken is highly relatable, but not afraid to linger on a point that needs more exploration, even if it results in some silence or brief discomfort. He guided me in connecting deep philosophical reflections to tangible actions that I could take to move toward my goals. His wise words and compassion still help me every day."
Chris M., Healthcare Technology, One-on-One Personal Growth Coaching
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"Thanks for partnering with me to help me think through what I want to see as an outcome and move towards greater fulfillment and success. "
Private Client, Personal Growth & Leadership Readiness Coaching
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"I was frustrated about a complex business project, and Ken’s focus, insight, and great questions helped me reflect upon some of the underlying issues and get to the heart of what really mattered."
Dave, K., Executive Performance Coaching
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"Ken, your generous sharing of your talents and authentic self is truly noteworthy. Thanks for your ongoing commitment to personal growth and expression. Your contributions embody the vitality of life, contributing to a greater understanding and happiness in the world."
Jean Houston, The Renaissance Project, Intl. 2023
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"I thoroughly enjoyed Coach Ken's group sessions and 1:1 meetings. The process, starting with a fresh perspective, led to valuable co-visioning exercises where we explored ideas and strengths. Ken encouraged us to leverage our passions for career growth, and the group dynamic showed how we could support each other. Ken's upbeat and insightful approach gave us new perspectives. I highly recommend this experience to professionals seeking their next steps."
James, G., Landscape Architect, Associate Dialog Design Group and One-on-One Coaching
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"I highly enjoyed working with Ken. His expertise and open-minded enthusiasm were a perfect match. Despite (me) starting without a clear agenda, Ken's curiosity motivated me to refine and prioritize my professional interests and passions. We strategically explored these from various perspectives, and Ken's provided resources were instrumental in translating my goals into action. I wholeheartedly recommend Ken!"
Ryan, M., Architect, Associate, Dialog Group & One-on-One Coaching
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"Ken is super attentive and committed to supporting me as an individual as a leader. The conversations were expansive and thought provoking, with well-intentioned insights and suggestions. Ken was also able to make great connections for me in my profession for mentorship.”
Molly Steves, Community & Urban Planning Associate, Dialog Design
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"Ken's unwavering determination and persistence in driving our leadership team to attend the team coaching sessions was critical. We gained invaluable insights into how we relate to each other, collaborate and identified areas where we could improve communication.”
Seyed H, UCW Program Director
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"We saw a remarkable 33% increase in measurable productivity, all thanks to the enhanced communication and collaboration brought about by our engagement. The team has undergone a significant transformation, with members now proactively contributing to meetings, more adept at problem-solving, and displaying more openness towards check-ins and frequent collaboration."
Henriques G, Chief Registrar, UCW
Case Study: Dialog Design
Sector: Architecture, Desing and Urban Planning
Scope: Open Enrolment Tailored Group, One-on-One Coaching & Learning Program
Featured: CliftonStrengths or Belbin Team Roles Assessments (Optional)
Format: Group and Individual One-on-One Coaching along with an interactive Coaching Portal to optimize engagement, learning, and development, the entire program was made available in easily digestible modules through an interactive learning platform. This platform included audiovisual learning resources, articles, podcasts, reflective activities, recordings of post-group sessions, and high-level summaries.
16 one-on-one Associate level personal coaching sessions
5 group coaching sessions from orientation through learning consolidation
Extensive follow-up individual and group feedback
Dialog Design, an award-winning multi-disciplinary architecture, planning, and engineering Partnership engaged my firm to address a gap in their professional development efforts. While they had structured executive coaching for their Partners, their Associates weren't making the most of their professional development allowance due to the absence of a tailored program. Kenneth Cappie created a custom learning program that included one-on-one and group coaching, designed to meet the specific needs of the Associates while staying within their allocated budget.
This intensive 5-week program yielded exceptional results, with the Associates gaining clarity on various subjects from leadership to personal development, generating new ideas, strengthening camaraderie, and experiencing improved connection, confidence, and self-awareness. This journey fostered personal growth and the realization of the transformative potential of authentic interactions with colleagues.
Participant Feedback:
“I really enjoyed the group sessions and 1:1’s with Coach Ken. The process was beneficial and starting from a ‘blank slate’ approach we progressed through a series of co-visioning exercises where we discussed ideas and concepts related to our current roles and future ambitions.
Ken helped us tease out our strengths and how to leverage them effectively and encouraged us to build upon our passions to further our careers. Everyone’s strengths were then brought into a group setting to show us how we could all support one another in this journey.
Ken was upbeat, fun, and insightful throughout the process, encouraging us to see things from new perspectives. It was a great experience, which I’d recommend to other professionals looking to explore their next steps!”
James, G., Landscape Architect, Associate, Dialog
“I highly enjoyed working with Ken. He brings expertise paired with an open-minded enthusiastic approach. I personally started our sessions without a set agenda for what I hoped to accomplish and was very surprised with how Ken’s curiosity motivated me to take the professional interests and passions that I had and make them more immediate.
Together, we examined these strategically and from many perspectives. Ken provided resources that I found helpful in putting my goals and ideas into action. I am happy to say that because of the coaching, I acted on pursuing an international travel and educational opportunity with the backing of the firm! I would happily recommend Ken.”
Ryan, M., Architect, Associate, Dialog
Review a Loom video walkthrough of the Coaching Portal HERE
Custom Branded Coaching Portal
Custom Branded Coaching Portal
Commencing with a pre-coaching survey to ascertain topline discussion topics.
With easy-to-access, logical modules and chapters with a variety of interactive audio, and visual supports, articles, and reflective exercises.
All activities and upcoming sessions are clearly outlined and articulated in advance.
Uploaded Zoom or Teams replays of all Group Coaching Sessions.
With optional psychometric assessments for those participants who desire them.
Rich sector-specific learning and engagement resources are included.
Encouraging relevant and timely discussions on aspects such as Equity, Diversity, and Inclusion (EDI).
Tailored content for a rich and rewarding coaching and learning experience.
Including insightful, provocative reflective questions for those who desire a deeper dive.
Embedded brainstorming activities on Flinga to encourage topical forethought and sharing prior to group coaching sessions to enrich dialogue.
Information about funding opportunities for professional upgrades and skill advancement.
Summaries of past sessions and achievements to date to help participants understand where we’ve been, and where we’re headed next.
Follow up and post coaching survey to track success, obtain feedback, and overall program satisfaction.
Case Study: University Canada West (UCW)
Sector: Private Post-Secondary Education
Scope: 2 Departments, 2 Teams
Featured: CliftonStrengths assessment for each leader
Format: Hybrid. Live 1/2 launch session, followed by remote:
4 one-on-one leadership readiness coaching Sessions
6 team coaching sessions
3 group coaching sessions (with both departments)
18 one-on-one individual coaching sessions for team members
University Canada West (UCW) engaged my firm to address communication and collaboration issues among their leadership teams that were hindering creativity and innovation and causing resistance to change. Through my coaching and the support of my coaching team, we helped the UCW leadership and their teams align around a shared vision and strategy, improve communication and collaboration, and foster a more positive and inclusive culture. As a result, interdepartmental communication greatly improved, leading to an increase in productivity and improvements within teams. The benefits of the coaching program were immediately visible and were sustained long after completion.
Leader/Client Feedback:
"Exceptional experience and a great success!
We saw a remarkable 33% increase in measurable productivity, all thanks to the enhanced communication and collaboration brought about by our engagement.
The team has undergone a significant transformation, with members now proactively contributing to meetings, more adept at problem-solving, and displaying more openness towards check-ins and frequent collaboration.
Furthermore, even initially hesitant leaders have benefited significantly from the coaching, which is a testament to its effectiveness."
Participant Feedback:
"Many thanks for bringing a tremendous amount of positivity and energy to our team coaching sessions, creating a safe and comfortable space for all of us to express ourselves freely.
Each session proved to be a valuable learning experience for me, and I feel fortunate to have been a part of it. Once again, thank you for your exceptional coaching and guidance."
Organizational Sponsor Feedback:
"Ken's unwavering determination and persistence in driving our leadership team to attend the team coaching sessions was critical. We gained invaluable insights into how we relate to each other, collaborate and identified areas where we could improve communication.”
Case Study: Orchestrating High-Context Success in Luxury Senior Living with Rainer Muller and Pacific Arbour Retirment (parc)
Sector: Real Estate Development, Independent Senior Living, Family Office, Private Investment
Scope: Comprehensive, Integrated Economic Advisory, Investment Planning, Executive Coaching
Pacific Arbour Retirement (PARC) in British Columbia, Canada, is renowned for its top-tier luxury senior living. Key to its success is the strategic partnership with Pacific Alps Management (PAM), a Swiss-based investment group deeply involved in ventures across Canada and Europe.
PAM entrusted us with the task of providing strategic insights, leading new investments, and expanding into the Canadian market. As Senior Advisors to the CEO, we played crucial roles in guiding Rainer Muller's ventures with both the Pacific Alps Family Office and PARC Retirement, professionally and personally.
Our responsibilities spanned economic advisory, investment planning, and executive coaching. As trusted advisors, we offered strategic guidance, drawing on our expertise in brokerage and investment to anticipate future opportunities. Beyond business, we prioritized the well-being and success of Mr. Muller and his family.
We also led high-value initiatives like organizing priorities, facilitating discussions, negotiating deals, conducting thorough research, and planning strategies. These efforts aimed to align objectives, support informed decision-making, and ensure long-term success.
Additionally, we represented the organization at important networking events, explored diversification opportunities, and collaborated with legal experts to provide comprehensive support.
This approach was carefully crafted to address the unique requirements of a seasoned international businessperson, investor, and developer. Most importantly, our collaboration with Mr. Muller helped him gain clarity in his thinking and make well-informed decisions.
Navigating Healthcare Complexity: Ken Cappie's Consulting Journey with Kaiser Permanente and Sutter Health
Sector: Private Health Care, Managed Care, HMO’s
Scope: Multiple Departments and business units within the KP Ecosystem
Featured: Group Facilitation and Program Strategy
During his tenure in California, Ken Cappie had the privilege of providing extensive consulting services to various business units at Kaiser Permanente, one of the largest and most well-known healthcare providers in the United States, serving over 12.4 million members. Operating as an integrated managed care consortium, Kaiser Permanente offers healthcare services and health insurance coverage to its members, emphasizing preventive care, interdisciplinary coordination, and patient-centered approaches.
Additionally, Ken consulted for California Pacific Medical Group (CPMG), affiliated with Sutter Health, a major healthcare system in Northern California. Sutter Health, including affiliates like CPMG, serves over 3 million patients across the region. CPMG operates within the broader Sutter Health network, which comprises hospitals, medical foundations, and other healthcare facilities.
Ken's role primarily involved group facilitation with diverse stakeholders, including health plan users, physician groups, and administrators. Sessions focused on developing internal communication and messaging strategies, program design, and client-centric messaging to enhance efficiency, collaboration, and client satisfaction within the healthcare system.
Ken's firsthand experience in the US healthcare industry, serving such vast memberships, provided valuable insights for optimizing communication and collaboration within healthcare organizations. This expertise is particularly relevant as businesses engage with pharmaceutical companies like Pfizer, reaffirming Ken's considerable domain expertise in healthcare communication and strategy development.