UCW Case Study
Bridging the Gap: UCW’s Coaching Intensive for Post-Pandemic Collaboration
UCW New Campus
Who is UCW?
UCW is an innovative business and technology-oriented, teaching-focused institution in Canada, offering applied undergraduate and graduate degrees for domestic and international students. Recognizing the challenges of post-pandemic hybrid work, UCW’s Student Affairs and Registrar’s Office sought a solution to address communication breakdowns, siloed working, and collaboration struggles within and across departments.
What Was the Challenge?
The transition to a hybrid work environment following the pandemic amplified issues in communication and teamwork. Staff faced difficulty aligning around shared goals, and there was a noticeable disconnect between self-perception and workplace behavior. UCW needed a program that could strengthen communication, collaboration, and team cohesion, fostering a culture of alignment and inclusivity.
Customized Coaching Program: Tailored for Transformation
To address these challenges, Ken Cappie and his team designed a 4-week hybrid coaching intensive focused on improving interdepartmental communication and collaboration. The program combined individual and group coaching sessions with actionable tools and assessments, ensuring a tailored approach for every participant.
Program Structure: A Comprehensive Design for Success
Leadership Intake Sessions
Initial one-on-one and tandem sessions with department leaders to identify key challenges and desired outcomes.
CliftonStrengths Assessment
Every team member completed a Top 5 Strengths assessment to uncover unique perspectives and dynamics, providing a fresh lens for collaboration.
Live Kickoff Session
A ½-day launch session to energize participants and set the tone for the program.
Individual Coaching Sessions
Four one-on-one coaching sessions for leadership readiness.
Eighteen one-on-one coaching sessions for team members to address personal growth areas.
Team Coaching Sessions
Six virtual coaching sessions for departmental teams, fostering open communication and practical problem-solving.
Cohort Coaching Sessions
Three full-group coaching sessions, bridging departmental divides to build a shared vision and deeper connections.
Support Materials
Audio and written resources were provided for continuous learning and reflection.
Post-Coaching Surveys
Feedback mechanisms to measure immediate impact and ensure continuous improvement.
Impact: A Cultural and Operational Shift
The coaching intensive delivered measurable and transformative results:
Key Outcomes:
Improved Productivity
A 33% increase in productivity, driven by enhanced communication and collaboration across teams.Stronger Connections
Team members developed deeper relationships and a renewed sense of trust and cohesion.Authenticity in Leadership
Leaders embraced openness, building a more inclusive and supportive environment.Proactive Contributions
Teams became more engaged, proactive, and solution-focused during meetings and collaborations.Alignment and Strategy
Leadership and teams aligned around shared goals, fostering a unified vision for the future.
“Ken’s unwavering determination and persistence in encouraging team participation were critical. The coaching sessions gave us invaluable insights into communication and collaboration, highlighting areas for growth and improvement.”
“Exceptional experience and an outstanding success! The coaching program transformed our team dynamics, unlocking productivity and fostering a culture of openness and innovation.”
“Ken brought positivity and created a safe space for us to express ourselves freely. Each session was a valuable learning experience, and I feel fortunate to have been a part of it.”
Lasting Lessons for Growth
UCW’s Summer Coaching Intensive successfully bridged communication gaps and fostered collaboration across its Student Affairs and Registrar’s Office teams. The tailored approach empowered employees and leaders, leaving a lasting impact on the organization’s culture and productivity.
Ready to empower your leaders?
Contact Kenneth Cappie to learn more about crafting a custom coaching program for your organization.
